Meet the team.
Veteran AI and SaaS operators, paired with clinicians and product specialists from nutrition, longevity, and functional medicine.
Bernard Louvat
CEO & Founder
Four-time VC-backed founder and CEO. Built TouchCommerce — the pioneer in AI + human chat agents — from zero to $60M ARR before its sale to Nuance (now Microsoft), where Bernard later ran the $100M Digital Engagement SaaS business with $50M of AI agent revenue. Previously co-founded Evolution Robotics (acquired by iRobot) and BizBuyer.com (sold to GE). MBAs from Harvard Business School and HEC Paris.
Khalid Chbab
Co-Founder & Head of Engineering
AI and data engineering expert with an MS in AI & Data Engineering. Previously co-founder and CEO of a SaaS health practitioner platform. At Tera, Khalid designed and built the core agentic framework, the digital biology and data engineering infrastructure, and the practitioner portal — ensuring clinical workflows, insights, and protocols operate with enterprise-grade reliability and scale.
Rick Hoefert
COO, Sales & Customer Success
Deep expertise scaling both human-agent and AI-agent workforces for enterprise sales and customer care. Previously COO at TouchCommerce (zero to $60M ARR) and Chief Customer Officer at ASAPP, a company building AI Customer Service Agents for large enterprises. At Tera, Rick leads enterprise GTM, customer success, and partner integration strategy — ensuring partners achieve measurable ROI through seamless deployment of Tera's AI agents across health, wellness, and food platforms.
Chiara Pomari, MD
Clinical Lead
Medical Doctor with an MS in Nutrition & Longevity. Chiara leads the design of Tera's clinical reasoning and protocol engines and builds and maintains our clinical knowledge bases — integrating medical and nutrition expertise to build safe, scalable clinical AI capabilities.
Zareh Khachatoorian
Head of Patient LTV Growth Practice
Customer Success leadership from Gusto, ASAPP, Nuance, TouchCommerce, and TTEC. At Tera, Zareh leads the Practice Growth function — creating user and partner experiences that deliver measurable patient retention and LTV uplift and increase clients' bottom line.
Aya Ahsaien
Engineer
Software engineer focused on building intuitive, high-quality user experiences across web and mobile products. Aya works closely with UX, product, and engineering teams to design, develop, and deliver seamless and scalable features for Tera's AI agents and the TeraPro practitioner platform.
The advisors shaping the platform.
Melanie Murphy Richter
Nutrition Advisor
Award-winning Registered Dietitian with an MS in Nutrition & Longevity, currently Director of Communication at Prolon, a nutri-science company. Melanie advises Tera on the development of its nutrition science layer — including the food-as-medicine knowledge graph and evidence-based protocol design — ensuring AI-generated nutrition protocols are safe, personalized, and scientifically rigorous across all health domains.